• For each product, you will find a "Add to Cart" button and a "Shopping Cart" with check out capabilities
• For checkout, you have the choice between a direct checkout, becoming a member or being a returning customer. We strongly encourage you to sign up and receive all the benefits that comes with being a member such as following up the status of your order, write reviews, request specific product notifications, receive newsletters, etc.
• Select shipping and billing address and enter your credit card information
• After your order is placed (status will be pending), you will receive an automated e-mail confirming the gear description and the total cost of your order including shipping
• After your order is shipped, you will receive a second e-mail with complete Tracking information

Shipping

• We ship in all 50 United States (but not abroad)
• Orders are usually shipped within 5 business days, depending upon availability
• We offer FREE GROUND SHIPPING for all orders over $500 (excluded specials and discounts)

• Local Sales Tax will apply to all orders coming from California
• No sales tax will apply to all orders coming from Outside California

• We accept Visa, Master Card and American Express

• Credit Cards are not charged until items are shipped to you.

• We take the security of any information submitted very seriously.
• We guarantee that every online purchase you make from our store is done over a secure transaction.
• Our online store uses a high grade encryption (AES 256 - 256 bit) server certificate, whereas the industry standard is still based on 128-bit encryption. This certificate, delivered by GeoTrust, is based on Secure Sockets Layer (SSL) technology and will be recognized by virtually all browsers on the market (MS Internet Explorer, Mozilla Firefox, Apple Safari, etc.). This ensures that your transactions are secure and that personal information such as name, address, credit card number, etc... can not be accessed when travelling over the internet.

Return Policy

• We only accept unused products for refund within 7 days from date of delivery
• All items returned must be in their original packaging. Kites and/or boards and/or accessories must be unused and still in its package with an unbrocken seal. We do not accept opened items
• Discounted or demo items are non returnable
• All refunds are Bay Area Kitesurf store credit only and redeemable within 6 months of the return confirmation date
• You will be responsible for the shipping cost of refunded items, both from and to Bay Area Kitesurf
• If items are damaged in shipment, you must informed us within 48 hours after receiving the products

Warranty

• The warranty policy of the manufacturing company applies for each specific item in case of damage and defect
• Please read the warranty policy of the manufacturing company before proceeding any further
• If the damage of the item is covered by the warranty please contact us immediately in order to arrange the replacement of the defective items. You will be responsible for the shipping costs of returned items to/from the manufacturer factory